The brand
Orders
Delivery
Returns & Refunds
Payment
My account
Care & advice

RETURNS & REFUNDS

Yes, if you reside in France, return shipping costs for store credit, exchanges, or refunds are free; your return label is available by entering your return here or in your customer area under the "Product Returns" section. Outside mainland France, return shipping costs are at your expense.
You have a period of 14 days from the receipt of your order to inform us of your intention to return or exchange the item(s) free of charge. Please note that we offer refunds only for purchases made on our website hircus.fr. For purchases made in-store, only exchanges or store credit will be offered.
FOR METROPOLITAN FRANCE : Return shipping is free.
- To make a return, you can request your return by clicking here or by going to your account under the "Product Returns" section, then provide your order number and either the delivery postal code or your email address.
- You will have the option to choose between a store credit (which will give you an additional 5% over the value of the returned item), an exchange, or a refund.

- Once your return is created, you will be able to download your return label.

OUTSIDE METROPOLITAN FRANCE : Return costs are at your expense. 
- To make a return, you can request your return by clicking here or by going to your account under the "Product Returns" section, then provide your order number and either the delivery postal code or your email address. You will have the option to choose between a store credit (which will give you an additional 5% over the value of the returned item), an exchange, or a refund.
- Returns should be sent to the following address :
Acolyt Bordeaux - HIRCUS
22 rue Antoine de Saint-Exupéry
Multi I, Parc d'activités des Lacs
33290 Blanquefort
France

Once your return is created, you can download your return label again at any time by clicking here or in your customer area under the "Product Returns" section, and track the different stages of your return. Products must be returned in their original, undamaged condition, unworn and unwashed, except for fitting; original packaging and any accessories (tags, tissue paper, tote bag, etc.) must also be returned. Refunds are processed within 14 days from receipt of your return; the amount of the returned items is credited to the credit card used for the purchase after quality control. 
In mainland France and outside mainland France, if you benefited from a commercial offer at the time of your order that included a free product:

- For a full return: the free product must also be returned with your order. If the product is not returned, its value will be deducted from your refund.
- For a partial return: if the free product was given with a minimum purchase and your order, after deducting the returned item(s), falls below the minimum purchase amount, the free product must be returned with your order. If the product is not returned, its value will be deducted from your refund.
For any purchase of an item in-store, only exchanges or store credit will be offered.
The refund is processed within 14 days from the receipt of your return; the amount for the returned item(s) is credited to the credit card used for the order after a quality check of the returned item(s). Please note that the delivery charges for the initial order will not be refunded. We offer refunds only for purchases made on our website hircus.fr. For any in-store purchases, only exchanges or store credits will be offered.
Drop off your order in-store; the amount for the returned item(s) will be credited to the credit card used for the order within 14 days. Please note that we offer refunds only for purchases made on our website hircus.fr. For any in-store purchases, only exchanges or store credits will be offered.
You have 14 days from the receipt of your order to notify us of your intention to exchange one or more products, depending on stock availability. FOR METROPOLITAN FRANCE : Return shipping is free.
- To make a return, you can request your return by clicking here or by going to your account under the "Product Returns" section, then provide your order number and either the delivery postal code or your email address.
- You will need to specify the type of return (exchange).
- Once your return is created, you will be able to download your return label.

OUTSIDE METROPOLITAN FRANCE : Return costs are at your expense. 
- To make a return, you can request your return by clicking here or by going to your account under the "Product Returns" section, then provide your order number and either the delivery postal code or your email address.  - You will need to specify the type of return (exchange). - Returns should be sent to the following address :
Acolyt Bordeaux - HIRCUS
22 rue Antoine de Saint-Exupéry
Multi I, Parc d'activités des Lacs
33290 Blanquefort
France

Once your return is created, you can download your return label again at any time by clicking here or in your customer area under the "Product Returns" section, and track the different stages of your return. Products must be returned in their original, undamaged condition, unworn and unwashed, except for fitting; original packaging and any accessories (tags, tissue paper, tote bag, etc.) must also be returned.
The new items you requested will be shipped automatically upon receipt of your return package.
Yes, that is possible! You can exchange an item directly in-store within 14 days after the delivery of your order, depending on stock availability.
A quality check is performed before each order is shipped. However, if the received item is defective, please do not hesitate to contact our customer service : contact@hircus.fr and attach photos so that we can provide you with the best solution to your issue.