RETURNS & REFUNDS
Yes, if you reside in France, return shipping costs for store credit, exchanges, or refunds are free; your return label is available by entering your return here or in your customer area under the "Product Returns" section. Outside mainland France, return shipping costs are at your expense.
The refund is processed within 14 days from the receipt of your return; the amount for the returned item(s) is credited to the credit card used for the order after a quality check of the returned item(s). Please note that the delivery charges for the initial order will not be refunded.
We offer refunds only for purchases made on our website hircus.fr. For any in-store purchases, only exchanges or store credits will be offered.
Drop off your order in-store; the amount for the returned item(s) will be credited to the credit card used for the order within 14 days.
To make your Christmas holiday shopping easier, we’ve extended our return policy. All orders placed from November 8 onward can be returned until January 8, 2025.
Please note that we offer refunds only for purchases made on our website hircus.fr. For any in-store purchases, only exchanges or store credits will be offered.
To make your Christmas holiday shopping easier, we’ve extended our return policy. All orders placed from November 8 onward can be returned until January 8, 2025.
Please note that we offer refunds only for purchases made on our website hircus.fr. For any in-store purchases, only exchanges or store credits will be offered.
You have 14 days from the receipt of your order to notify us of your intention to exchange one or more products, depending on stock availability.
To make your Christmas holiday shopping easier, we’ve extended our return policy. All orders placed from November 8 onward can be returned until January 8, 2025.
FOR METROPOLITAN FRANCE
Return shipping costs and the reshipping costs for the exchanged product are covered by us, provided you reside within the European Union. If the exchanged item is still not satisfactory, you may request another exchange. The reshipping costs for the new order will be at your expense. Refunds are not possible for items that have already been exchanged. To make an exchange, go to your account, under "Order history and details." Select the relevant order and the products you wish to exchange.
Specify the reason for your return and the type of return (exchange) in the available field. Then click on "Validate and print return label." You can then print the return label to attach to your package and the delivery note to include in your package, as well as the return form received with your order. If you are browsing from an iPhone, you need to allow pop-ups to enable the return label to display on your phone. To do this, go to "Settings," click on "Safari," and uncheck the "Block pop-ups" option.
OUTSIDE METROPOLITAN FRANCE
Return shipping costs and the reshipping costs for the exchanged product are your responsibility. For reshipments outside of Europe, the corresponding taxes will be charged to you. If the exchanged item is still not satisfactory, you may request another exchange. The reshipping costs for the new order will be at your expense.
Refunds are not possible for items that have already been exchanged. To make an exchange, go to your account, under "Order history and details." Select the relevant order and the products you wish to exchange. Indicate the reason for your return (exchange) and then click on "Validate my return." You can then print the delivery note to include in your package, as well as the return form received with your order. Send your return to the following address:
Acolyt Bordeaux - HIRCUS
22 rue Antoine de Saint-Exupéry
Multi I, Parc d'activités des Lacs
33290 Blanquefort
France
Your request will then appear in the "Product Returns" section of your account, where you can track the different stages of your exchange. You can exchange an item for any other product as long as its value is less than or equal to the total amount of the returned products. The exchange will be made after receipt and quality control of the returned item and its packaging. The new items you requested will be shipped automatically upon receipt of your return package.
To make your Christmas holiday shopping easier, we’ve extended our return policy. All orders placed from November 8 onward can be returned until January 8, 2025.
FOR METROPOLITAN FRANCE
Return shipping costs and the reshipping costs for the exchanged product are covered by us, provided you reside within the European Union. If the exchanged item is still not satisfactory, you may request another exchange. The reshipping costs for the new order will be at your expense. Refunds are not possible for items that have already been exchanged. To make an exchange, go to your account, under "Order history and details." Select the relevant order and the products you wish to exchange.
Specify the reason for your return and the type of return (exchange) in the available field. Then click on "Validate and print return label." You can then print the return label to attach to your package and the delivery note to include in your package, as well as the return form received with your order. If you are browsing from an iPhone, you need to allow pop-ups to enable the return label to display on your phone. To do this, go to "Settings," click on "Safari," and uncheck the "Block pop-ups" option.
OUTSIDE METROPOLITAN FRANCE
Return shipping costs and the reshipping costs for the exchanged product are your responsibility. For reshipments outside of Europe, the corresponding taxes will be charged to you. If the exchanged item is still not satisfactory, you may request another exchange. The reshipping costs for the new order will be at your expense.
Refunds are not possible for items that have already been exchanged. To make an exchange, go to your account, under "Order history and details." Select the relevant order and the products you wish to exchange. Indicate the reason for your return (exchange) and then click on "Validate my return." You can then print the delivery note to include in your package, as well as the return form received with your order. Send your return to the following address:
Acolyt Bordeaux - HIRCUS
22 rue Antoine de Saint-Exupéry
Multi I, Parc d'activités des Lacs
33290 Blanquefort
France
Your request will then appear in the "Product Returns" section of your account, where you can track the different stages of your exchange. You can exchange an item for any other product as long as its value is less than or equal to the total amount of the returned products. The exchange will be made after receipt and quality control of the returned item and its packaging. The new items you requested will be shipped automatically upon receipt of your return package.
Yes, that is possible! You can exchange an item directly in-store within 14 days after the delivery of your order, depending on stock availability.
To make your Christmas holiday shopping easier, we’ve extended our return policy. All orders placed from November 8 onward can be returned until January 8, 2025.
To make your Christmas holiday shopping easier, we’ve extended our return policy. All orders placed from November 8 onward can be returned until January 8, 2025.